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Company responds only via email and it takes approximately 2 days to get a response. You only have 15 days to return item.

Each response has an excuse whey they are not providing return address. I was told to take the shoes that I ordered, which are too big, and have them altered...seriously!

There is no documentation included with your items, and since customer service refuses / won't provide a return address you are stuck with the item with no way of getting your money back. The only responses they provide are delay tactics and trying to talk you out of returning the item you purchased.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $65.

Preferred solution: Full refund.

TBdress Cons: Horrible customer service.

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Hello, could you please send me your order number to sns@***.com so that I can check the details for you? Thank you.

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