Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

THEY DO NOT REFUND YOUR MONEY AND THE DRESSES THEY MAKE ARE VERY BAD CONDITION AND WHEN YOU CALL OR CONTACT CUSTOMER SERVICE TO GET YOUR MONEY BACK OR TO GET THE ADDRESS TO RETURN AN ITEM THEY DO NOT GIVE YOU AN ADDRESS OR ANY INFORMATION AND THEY HANG UP THE PHONE. WE CALLED MANY TIMES AND EACH TIME THEY GAVE US NO ADDRESS AND KEPT HANGING UP JUST BECAUSE WE WANTED A REFUND AND THEY DID NOT WANT TO GIVE IT TO US.

WE ALSO EMAILED THEM BEFORE THE DRESS HAD EVEN BEEN MADE (CUSTOMER SERVICE TOLD US THIS IN AN EMAIL) BECAUSE THEY DID NOT DELIVER THE DRESS FOR THE DATE THEY HAD SAID THEY WOULD AND WHEN WE CALLED THEY TOLD US THAT THEY COULD ONLY RETURN HALF OF OUR MONEY BECAUSE THE DRESS WAS ALREADY MADE. WE ALSO COMPLIED WITH THEIR FULL REFUND POLICY THAT STATES THAT THEY WILL GIVE YOU A FULL REFUND IF YOU RETURN THE DRESS IN UNUSED, BRAND NEW ONDITION AND WITH ITS ORIGINAL TAGS YET THEY DID NOT WANT TO GIVE US A FULL REFUND LIKE IT STATES ON THEIR WEBSITE. THE DRESSES ARE NOTHING LIKE WHAT THEY LOOK LIKE ONLINE.

THEY ARE LIARS AND THEY WILL STEAL YOUR MONEY, DO NOT BUY DRESSES FROM THIS WEBSITE. https://www.tbdress.com/

Product or Service Mentioned: Tbdress Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $113.

I didn't like: Refuse to refund and threaten me, No corporate contact information available, Horrible customer service.

Company wrote 0 public responses to the review from Nov 24, 2017.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1397007

You may send your order number or register email address to sns@tbdress.com to get quick help. Good luck!

You May Also Like