Neuchâtel, Canton Of Neuchâtel
Not resolved
Customer service

I bought a dress that fit the description but the size did not fit the size chart - particularly in the bust area. It was at least two to three sizes too big.

I wrote to the company to get an address to return it - like what their website directs (strange that they don't include an address already on their site). I got a person named Linda writing back to ask for photographs that I'd received. I never received any photos. Then, when I pressed the 'send' button to send my email, it would not send and now, my email is messed up.

It won't accept my user name or my password.

I feel like they are using delay tactics to get past the 15 day deadline. Truly, stay away from this company.

Product or Service Mentioned: Tbdress Dress.

Reason of review: return policy and size did not fit chart.

Monetary Loss: $26.

Preferred solution: Full refund.

I didn't like: Return policy, Size did not fit chart.

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My cloths did not fit, my large looked more like an extra small. Tbdress had giving me an address to there so called American store.i sent my items there but they were returned back to me( that address I was provided with did not exist) I was told to send my items back to receive a refund. (That figures) don't order from this Web site it's not worth the hassle.

Vevey, Vaud, Switzerland #1045059

The situation has been resolved. All is well.

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