Melbourne, Victoria
3 comments
Featured 100% full Not resolved
1.7
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Website

Update by user Feb 21, 2016

I have sent back my dress As promised and they have received it on 3th February 2016.after their long holiday they finally reply me on 15th February 2016.but they change their deal ,they need me to cancel the complaint so that I can have my refund .

It's not what we have deal and I didn't receive any reply till now.

Still waiting for the next move ,will update if it have solved .but it really take me so much time .....

Update by user Jan 22, 2016

Call them again this afternoon but still haven't refund yet!they keep saying my photo is not the evidence for them and said will email me the way for measurements,but I still didn't receive anything till now from 4hours ago!

Original review posted by user Jan 21, 2016

terrible online shopping experience i have even had!

i order a dress and requested a custom size,but the dress that i have received isn't have the right size at all!

also the dress's quality is bad and it didn't look the same as the provided photo.

so i decided to return and refund since i saw the return policy is easy to refund .but i was wrong again!

i requested refund since 12/1/16, the customers service are not helpful that i only know i know by now that i can just return and refund for 40%of the dress ,also i have to paid for the shipping fee.

i am ok with the shipping fee cos many company out there is the same and they have marked it clearly on the web,but i cant accept they said because my dress is custom made so it just can refund 40% on it.

i saw that they said we can return any unworn,unwashed, unaltered, undamaged items except sexy lingerie, swimwear, intimates, jewelry and beauties!not thing say that we cant fully refund for the custom made dress!!

its no reason for me to keep a dress that is low quality ,not as described and also not the right size .

and its not fair for me to pay 60% for this dress because of their mistake!and the main point is i have to send the dress back and pay 60% of it but with nothing on hand ,how ridiculous!

i have called them through international call several time,but i just connected once.its so hard to contact them!even if you can,they just ignore you after your call.

till now i still cant get their return address and can have the full refund ,it have taken me so much time and i will not advise any of my friends to order from this company!

if i can luckily have the refund done ,i will keep update here ,thanks !

Review about: Tbdress Dress.

Reason of review: Not as described.

Monetary Loss: $317.

Preferred solution: Full refund.

I didn't like: Bad customer service, Poor quality, Wrong size, Not as described, Not fully refund by no accepted reason.

Had an Experience with Tbdress?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1104826

hmmm

Anonymous
#1101116

I just received the same dress and it was awful! It looks the same as yours and the torso is much longer.

Anonymous
#1099153

Open up a claim with you're credit card company and paypal if you used them. You will get your money back if you file a clam with them instead.

You May Also Like

Tbdress - Customer service is a joke to them Tbdress "We ordered a wedding dress. You can see in the photos what we received. The edges are frayed and unfinished and the dress is not ivory. 14 emails saying they..." Read more Tbdress - 2614217 Review Tbdress "Hi my name is mimi and I'm writing to u all about my experience with tbdress! I have place an order for a dress back in January and got the..." Read more Tbdress - What you see is not what you'll receive. Tbdress "I'm italian, so sorry for my english. I spent 150 euros in dresses, the shipping is very slow and you don't receive the right information to track the parcel. Once..." Read more Tbdress - DO NOT USE THIS SUPPLIER WESTENERS Tbdress "I never complain about anything so unusual I am doing this I had my dresses custom made ,I was particular about measurements but I was unable to get my arms..." Read more Rodan and Fields - LASH BOOST - Consumers Beware!! Rodan and Fields "Curious- why does last boost contain lye? And people put this on their eyes! ("Sodium hydroxide"- NaOH).... Although caustic soda is not a systemic toxin, it is however extremely corrosive..." Read more Gardenwinds - Don't buy the rip lock 350 replacement gazebo canopy Gardenwinds "Rip lock 350 THE WORST! Don't buy this! I bought a 10x12 replacement canopy with the rip lock 350 and within the first month of having it on it ripped..." Read more Techrabbit - Missing parts and can't even log into the site anymore Techrabbit "First time order with techrabbit for refurb jaybird freedoms. Received the order confirm. Great. Tried to log into the site to see status. Couldn't log in. Odd but nothing to..." Read more Bank Of America - BOA fails to protect customer from real fraud case Bank Of America "My credit card been phone scammed on April. I have all the evidence, police report. BUT: 1, BOA custermer service push you around in different departments, let you waiting, holding..." Read more