East Islip, New York
Not resolved
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
0 comments

I ordered a dress from tbdress for a very formal occasion.The dress had a stain on it.

I bought it to the company's attention and was told they would give me $15 to take to the cleaners. I took it to the cleaners and was told that it was an oil stain and since the dress had no leaning instructions and the workmanship was very poor they were afraid to touch it and was afraid that the stones would fall off. I paid a total of $123 for this dress which included shipping. I was told the best they could do was send me $10.

I told tbdress that although I am accepting the $10 I am very upset and would complain because I have a dress I paid for and is now useless to me. I then received a letter stating they would give me a 50% refund but I would have to first return the product. I sent the merchandise which cost me an additional $12. Yesterday I received a letter saying they received the merchandise and have submitted $15 into my account.They will not be refunding any additional funds and stated that the previous $15 and $10 is equivalent to the 50%.

They did not take into consideration that it cost me $12 to send it back and in essence they are only sending me an additional $3.00.

I have all the correspondence and pictures of the dress being examined at the cleaners.I just have to figure out how to send it

This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Tbdress and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Tbdress.

Check out the best and the worst companies in Footwear and Clothing category for more informed decision or compare Tbdress to other companies on our site.

Had an Experience with Tbdress?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Tbdress - Disappointed Tbdress "I had orderd 3 dress from tbdress , all of them had clear damages like the color of the cloth , the size and the sewing When i contact them..." Read more Tbdress - DO NOT BUY FROM THESE SCAMMERS Tbdress "So I received a reply back from them finally with lies telling me that the dress is being made specially for me when it is a lie because there is..." Read more Tbdress - DO NOT USE THIS SUPPLIER WESTENERS Tbdress "I never complain about anything so unusual I am doing this I had my dresses custom made ,I was particular about measurements but I was unable to get my arms..." Read more Tbdress - My ORDER Tbdress "I have been trying to get in touch with someone regarding my order. It was said that I would receive it by Tuesday July 18th 2017. You have my money..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Israel B Garcia Jr Law Firm - ISRAEL B GARCIA JR IS A THIEF Israel B Garcia Jr Law Firm "Uriel Manzano 3 months ago(Translated by Google) The lawyer worst of all lawyers. It is not present in court and tells you lies. And when you go to complainq he..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more