East Islip, New York
0 comments
Not resolved
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

I ordered a dress from tbdress for a very formal occasion.The dress had a stain on it.

I bought it to the company's attention and was told they would give me $15 to take to the cleaners. I took it to the cleaners and was told that it was an oil stain and since the dress had no leaning instructions and the workmanship was very poor they were afraid to touch it and was afraid that the stones would fall off. I paid a total of $123 for this dress which included shipping. I was told the best they could do was send me $10.

I told tbdress that although I am accepting the $10 I am very upset and would complain because I have a dress I paid for and is now useless to me. I then received a letter stating they would give me a 50% refund but I would have to first return the product. I sent the merchandise which cost me an additional $12. Yesterday I received a letter saying they received the merchandise and have submitted $15 into my account.They will not be refunding any additional funds and stated that the previous $15 and $10 is equivalent to the 50%.

They did not take into consideration that it cost me $12 to send it back and in essence they are only sending me an additional $3.00.

I have all the correspondence and pictures of the dress being examined at the cleaners.I just have to figure out how to send it

Review about: Tbdress Evening Dress.

Reason of review: Damaged or defective.

Had an Experience with Tbdress?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Tbdress Bridesmaid Dress Review Tbdress "I ordered a dress for an event and I read their measurement chart closely. I even took exact measurements to make sure everything matched to their guide. When I received..." Read more Tbdress Wedding Dress Review Tbdress "i ordered a standard size wedding dress based on the measurements they provided. I received the dress and it is about 10 inches too long. I am 5'7 so it's..." Read more Tbdress - 2614217 Review Tbdress "Hi my name is mimi and I'm writing to u all about my experience with tbdress! I have place an order for a dress back in January and got the..." Read more Tbdress - Irresponsible dress maker part 2 Tbdress "Pissed to receive a response from Miranda, one of the customer service of TB dress, on 28 Aug. She asked me to delete the review on the sitejabber and pissedconsumer..." Read more Backpage - Stalking outrages and sending pics of other females Backpage "He first started texting my friend's phone sending pictures of money and saying he's staying in a hotel and would pay her more money than asked she didn't feel comfortable..." Read more Bank Of America - BOA fails to protect customer from real fraud case Bank Of America "My credit card been phone scammed on April. I have all the evidence, police report. BUT: 1, BOA custermer service push you around in different departments, let you waiting, holding..." Read more Viator - Very problematic two day tour of St. Petersburg, Russia Viator "This was our primary tour of St. Petersburg. Our guide, Stan, was very knowledgeable and friendly. The tour itself was good, but not fantastic, mostly because there was not enough..." Read more Avasflowers - No flowers delivered, no refund of payment Avasflowers "I ordered a $62.93 bouquet for a funeral on 2/25/17, online. Received call the following day saying there was no truck available to make the delivery, so I cancelled the..." Read more