Tbdress - TB Dress took my money, sent the wrong item, and refused to correct

I bought two items from TB Dress for Christmas. First, I ordered a plain single-breasted coat for my husband. TB Dress sent me the wrong coat -- it's the wrong size, short, with zippers, buttons, and snaps -- COMPLETELY DIFFERENT than the one I ordered and paid for. I contacted customer service via chat and email and exchanged emails with "Nancy" every day for nearly two weeks.

I sent photos, labels, and packaging multiple times via email, but Nancy insisted on saying that I had to pay for the shipping to return the coat, and that the coat they sent was the one I ordered. I sent her a picture of the coat and the tag with a picture clearly different from the coat in my order form. She offered me a $4 refund on my $40 order and said: "You can give the products you have received to your relatives,or you can sell it to others who love it and wearing appropriate." What? These were Christmas presents!

Second, I bought a hoodie for my teenage daughter and received a tiny child-sized hoodie; I read their sizing chart and carefully measured -- my daughter couldn't even get the hoodie over her shoulders.

Again, I've had two weeks of daily frustration trying to get Nancy to understand that the coat I ordered and the one I received were completely different coats. I give up! I will never shop here again. Below is the coat I ordered and then the coat that I received -- clearly not the same. . .

This review is a subjective opinion of a user.
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More Review Details

Customer service

  • What I liked
      No items
  • What I disliked
    • Wrong item
    • No refund
    • Sizing chart incorrect
    • Poor customer service

Reason of review:
Sent the wrong item and wouldn't exchange or refund
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Footwear and Clothing
review #765674

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Jan 18 #1096837

I'm guessing you paid with a credit card - Call up and dispute the charge.

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