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awful company to work with i purchased 2 items and i went by the size chart which is deceiving i made sure to order 2 sizes bigger and it was still 2 sizes smaller they would not refund me my full refund and i had to still pay for shipping: this is their reply to me also btw they want you to take a picture of your item you received : According to the policy we just can refund totally USD30 We paid to ship then we have to deduct the shipping fee Now shall we offer the address You absolutely can return as long as follow the policy.But please know to return is not recommended as you will lose both shipping fee which is pretty much.

Please pay to return. Then we will refund without shipping fee upon receiving and sending confirmation to your tb dress account. You can turn to local post office to return as it will save some shipping fee. If you are ok with the above mentioned info, will get address from us.

Please be advised:  The address is totally a different one.  Please do not return without permission or return to the address on the package; otherwise, you will not be refunded at all.

If you have any other questions, please feel free to contact us and we'll reply you within 48 hours.Thanks and best regards Hugh Customer Service Department

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $64.

Preferred solution: Full refund.

I didn't like: Hate it.

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Anonymous
#1407580

Could you please send us your order number or register email address to sns@tbdress.com to get quick help? Thank you.

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