Update by user Oct 02, 2017
I pay $251.98 for the dresses and they offer me $153.64. TB Dress is terrible!
Save yourself a lot of grief and trouble do not order from them!!
BEWARE, the dress will not be the correct dimensions and if it has a zipper, it will likely break! They need to give me the proper refund!
Original review posted by user Sep 29, 2017
I made the terrible mistake of purchasing two dresses for my daughter's wedding from TB Dress. When they arrived one had a broken zipper, the other did not fit correctly and both dresses were much, much longer than their sizing charts said they would be.
They offered me a $15 credit to replace the zipper - I can barely buy a zipper for $15, let alone find someone to put it in. They do not care if you are completely satisfied. Their customer service just keeps coming up with things for you to do and do not, or at least act like they don't understand you. I am very unhappy with the dresses and their lack of customer service.
Save yourself the anguish, DO NOT BUY FROM TB DRESS!! Their packaging says, "Your 100% satisfaction is guaranteed" - THIS IS NOT TRUE! I am not happy and they are extremely difficult to do business with, and want more money to supposedly replace the dresses.
I've already lost money with them on two worthless dresses, why would I give them more!! STAY AWAY FROM TB DRESS!!
Product or Service Mentioned: Tbdress Mother Of The Bride Dress.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $251.
Preferred solution: Full refund.
I didn't like: Return, Customer service does not speak english, Do say they guarantee your satisfaction - but they do not.