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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

This is a company from China that does not all any returns or refunds. I purchased two dresses from them, one was completely see through and the other 2 sizes too big.

I contacted them immediately upon receipt however they said their policy is all dresses are non-returnable.

I wasted $300 dollars with this company. The reply I received from customer service was that they paid the ladies to make the dresses and that I should just keep the dresses.

I attempted to do a charge back but was unsuccessful as they told my credit card company that was their policy that all dress sales are final. I thought I was getting good quality for a good price but in the end I was taken for a ride.

Unless you have money to burn, I wouldn't purchase from them.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $280.

Preferred solution: Full refund.

I didn't like: Not as described, Return policy, How they lie to you, Wont honor return policy, Tb dress.

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TBdress2015
#1573731

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbdress.com and I believe your problems could be resolved soon under my help. Have a nice day.

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