Not resolved

I ordered a Dress for my Wife they claim that it was shipped and delivered but we never got it and they claim they can't replace it so I lost my money. The customer service is horrible As I was explaining my situation to the customer service rep she was rude and insensitive to my concerns.

she said if she refund my Monet she would be loosing so she can't do anything for me. Very disgusting company so upset I that I didn't get my wife dress and didn't get my money back and I have no real proof of delivery.

Product or Service Mentioned: Tbdress Shipping Service.

Reason of review: Order processing issue.

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