TBdress Phone Numbers and Emails

Customer Service:

  • +86 296 853 2816

Legal Department:

  • +86 106 290 1050
    Office of the Data Protection Commissioner
  • +86 106 290 8089
    Office of the Data Protection Commissioner

TBdress Emails:

Customer Service
GDRP Inquiries

TBdress Contact Information

TBdress Website:

TBdress Help Center:

Corporate Office Address:

Tidebuy International Limited Poland Branch office
UI.Aleja Krakowska 165,lok.C13/C14 Lazy
Jablonowo, 05-552

Other Info (opening hours):

Office Hours:

For US and Canada Customers

Day Shift:

Monday - Sunday: 9:00 AM - 6:00 PM (EST)

For International customers

Day Shift:

Monday - Sunday: 9:00 AM - 6:00 PM (GMT +08:00)

Fax Number:

Office of the Data Protection Commissioner: +86 106 290 7855

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TBdress Rating Based on 626 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of TBdress Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TBdress Customer Service?

Request for Information Question:

  • “Status of my delivery”
  • “Order status #9882849”
  • “Information about my order”

Return/ Replace Question:

  • “Need return label”
  • “Return”
  • “I have a return”

Shipping and Delivery Question:

  • “I have made a purchase and have not recieved a confirmation email”
  • “Never received shoes”
  • “Complaint for government help amount not coming”

Product/ Service Question:

  • “Placed an order and never received confirmation”
  • “I just downloaded the app to order a dress and to refer three people for my free shipping code ..It's not opening up. Also, how long does it takes for delivery?”
  • “I ordered my jumpsuit for an occasion on Friday. Please ship order Asap”

Refund Question:

  • “I want a refund!”
  • “Refund”
  • “I would like my money refunded because the dress was out of stock They owe me 55.00”

Activation/ Cancellation Question:

  • “Ordered the same thing twice by accident… Need to cancel one of them”
  • “Accidentally made 2 orders same dress want to cancel 1 order with my credit card”
  • “Not canceling my order”

Payments and Charges Question:

  • “Payment with my credit card wont process I need help on this purchase”
  • “I have about 3 dresses and a silver pant suit and i wanna know if you guys can give me some discount for the Thanksgiving. Thanks i put on the ca”
  • “Payment”

Website/ Application Question:

  • “Think problem with website”

Other Question:

  • “My order 9885681”
  • “Where's my order? re:9886623”
  • “Where's my order”


TBdress Return Policy
Tbdress will do Tbdress's' best to support The Customer's request. But sorry that the shipping fee is non-refundable. If it is Company's responsibility to generate a return, the shipping fee might be refunded depending on the severity of the problem. Please contact Customer Service within 30 calendar days (For custom wedding dresses, special occasion dresses and wigs within 7 calendar days) of receiving The Customer's order. If The User received a defective item, The Company recommend The User of company services to log into The Customer's account and open a dispute within 7 calendar days of delivery. When submitting the ticket, please provide The Client's order number, a description of the defected item and add a few pictures. Please make sure to submit a ticket before returning anything so The Company can process the return for The Client and provide The User of Website information for the return. Tbdress's' customer service staff will reply The User of company services within 48 hours of receiving the message.
To read more: https://www.tbdress.com/help/Returning-Replacement-Refund-356.html
TBdress Delivery Policy
To read more: https://www.tbdress.com/help/shipping-delivery-25/
TBdress Terms of Service
Welcome to tbdress.com. Besides, The User will obey the rules, guidelines, policies, terms, and conditions applicable to such services before The User of company services use them. Before proceeding, please read this agreement because accessing, browsing, or otherwise using the site indicates The Customer's agreement to all the terms and conditions in this agreement. The Customer shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. Each time The Client of Tbdress use a password or identification, The User are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and tbdress.com has no obligation to investigate the source of any such access or use of the Site.
To read more: https://www.tbdress.com/help/Terms-Of-Use-114.html
TBdress Privacy Policy
To read more: https://www.tbdress.com/help/Privacy-And-Security-13/
TBdress FAQ
To read more: https://www.tbdress.com/help/Faq-27/
Top TBdress Services

Shipping Service, Customer Care

Top TBdress Products

Dress, Clothing, Wedding Dress

TBdress Pros and Cons

Pros: Cute dresses, I like the designs, Cheap prices, Cool wardrobe, Web site tricked me into thinking its a good company

Cons: Bad customer service, Unable to receive refund, Poor quality, Return policy, Customer service is extremely poor


Tbdress is an online apparel store which specializes in dresses intended for different events. It sells wedding dresses, special occasion dresses evening, cocktail, homecoming, prom and formal as well as other kinds of apparel tops, pants, suits, and outwears, etc. for women. Tbdress also sells accessories bags, jewelry and shoes and clothes for kids. The company has an intensive collection which includes around 10 million products. The store sells its products globally. Tbdress promises quick-and-easy online purchasing process as well as efficient international delivery system. Such payment methods as PayPal, credit and debit cards are suggested by the company.

TBdress reviews and complaints

TBdress is ranked 847 out of 2904 in Footwear and Clothing category

Area Served

UK, USA, Asia

Payment Methods


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