Tacna, Arizona
Featured on Instagram 100% full Not resolved

We ordered a wedding dress.You can see in the photos what we received.

Related: Tbdress - Dress was too big, return policy absolutely, unbelievably a rip-off

The edges are frayed and unfinished and the dress is not ivory. 14 emails saying they care about customer satisfaction yet they would not give a return address. Said they couldn't refund my money because it was a custom dress. We ordered a standard size 6 which they put in a box and mailed.

They said it was custom because they had to order a size 6 from the manufacturer. By their definition every dress in the world is a custom dress unless you walk in a factory and buy it directly from the factory. When they finally did give address in USA, they refused delivery after $11 to return.

Next gave address in China, but they said they never received it after I spent $85.Finally escalated dispute and my payment company finally took the money out of their account to force a refund from them.

Review about: Tbdress Wedding Dress.

I liked: Absolutely nothing.

I didn't like: Being scammed.

Review #931165 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Product or Service Quality
Value for money
PRODUCT OR SERVICE Tbdress Wedding Dress
Reason of Review / Monetary Loss Still owe me $95 for shipping costs for a defective item. / $95
Preferred solution Full refund

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What is the address they give you

East Troy, Wisconsin, United States #1277378

When are people going to learn ordering wedding dresses online means they come from China, will never look like the photo and are cheaply made?Save yourself the hassle and go to a local dress shop you trust.

David's Bridal does $99 sales - amazing quality, great customer service.This is why I never buy things like this online.

Irving, Texas, United States #1222891

What was it supposed to look like? It looks ivory to me.

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