Tacna, Arizona
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Value for money

We ordered a wedding dress.You can see in the photos what we received.

The edges are frayed and unfinished and the dress is not ivory. 14 emails saying they care about customer satisfaction yet they would not give a return address. Said they couldn't refund my money because it was a custom dress. We ordered a standard size 6 which they put in a box and mailed.

They said it was custom because they had to order a size 6 from the manufacturer. By their definition every dress in the world is a custom dress unless you walk in a factory and buy it directly from the factory. When they finally did give address in USA, they refused delivery after $11 to return.

Next gave address in China, but they said they never received it after I spent $85.Finally escalated dispute and my payment company finally took the money out of their account to force a refund from them.

Review about: Tbdress Wedding Dress.

Reason of review: Still owe me $95 for shipping costs for a defective item..

Monetary Loss: $95.

Preferred solution: Full refund.

I didn't like: Being scammed.

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What is the address they give you

East Troy, Wisconsin, United States #1277378

When are people going to learn ordering wedding dresses online means they come from China, will never look like the photo and are cheaply made?Save yourself the hassle and go to a local dress shop you trust.

David's Bridal does $99 sales - amazing quality, great customer service.This is why I never buy things like this online.

Irving, Texas, United States #1222891

What was it supposed to look like? It looks ivory to me.

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