Milla Zdw
map-marker Brooklyn, New York

Terrible customer service!!!!!!!!!!!!!!!

Terrible customer service. They do not know how to treat customers and how to respond to certain requests. Cloth they sell is not that cheap if combined with the shipping price they charge. Quality is poor. Never ever will spend a penny there! After I tried to return shoes that are made of terrible quality material feels like paper and sending bunch of emails with pictures showing defects I got an advice from TBdress: - Because you cannot prove us with your problems clearly, we cannot find any problems with the heels, we kindly suggest you keep the shoes, and find your local tailors to fix it, - besides, I have never mentioned there is a problem with the heels. Speechless!
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Loss:
$85
Anonymous
map-marker Logansport, Indiana

Received a 110 dollar piece of junk!

TBdress - Received a 110 dollar piece of junk!
TBdress - Received a 110 dollar piece of junk! - Image 2

I ordered a bridesmaid dress from tbdress.com that I thought would be beautiful. However six weeks after I placed the order I finally received the dress, it it was everything but beautiful.

The stitching was crooked. The dress was almost ankle length, it was listed under short/mini. On worst of all the furbelow was completely crooked. It looked horrible to say the least..

I sent them pictures, and they admitted the stitching was poor and the furbelows were crooked. They assured me it would look beautiful on me and said they would work on quality control in the future. And even offered to give me a nice discount on my next order.. As if I would ever buy from them again..

The dress is unwearable.. They will not do anything about it. I've been trying now for about five weeks to get permission to send it back. They are scammer for sure...

NEVER EVER BUY FROM TBDRESS.COM. I assure u WILL regret it if you do.

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Loss:
$110
Anonymous
map-marker Knox, Indiana

Ordered & paid for dress..never received it

I ordered a dress from tbdress over a month ago to be worn on New Years Eve. Although the payment for product came out of my account immediately, I still have not received my dress. After tring to contact tbdress many times, I have had NO response from tbdtess. No order confirmation, no shipping details, etc. I have emailed the company...no luck. I have called...no luck. I tried the live chat help...no luck. So frustrating! Next step, paypal refund. So time consuming. The dress was so not worth all of this. I just wish I had done research on tbdress before I ordered from them.
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1 comment
Guest

I agree! I am facing the same situation now. Did u atleast receive the dress?!

Ashley Cer
map-marker Cashmere, Washington

Does not honor Satisfaction Guarantee!

My fiance tried to purchase a wedding dress from this website and after she received the dress she was incredibly unhappy. First: She ordered her dress with tie up back, and they delivered one with a zipper back. Second: The dress did not match the picture that the website advertised. Supposedly they have a "satisfaction Guarantee" but when we tried contacting the company they have been blowing us off for months. They have been offering "20% discount on future purchase" which is ridiculous because you only get married once! When we turned this down an insisted that they refund us due to the fact they delivered a product that was not as ordered they refused and just kept ignoring what I said in the emails and just kept emailing me 'pre-canned' emails that did not solve my issue. Now after 20 emails and they are still refusing to accept the dress back. That is not a "satisfaction Guarantee". They are likely to reply to this review asking me to talk to their customer service. People reading this review do not take that as being resolved! I've been doing this for 2 months now and nothing. Their customer service is a joke. They do not even read the emails.
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Loss:
$280
Anonymous

Poorly made, horrible customer service.

I ordered this dress and it was so poorly made that multiple professional alterations stores in America said it could not be fixed. What makes it works TB Dress refused to refund or remake the dress! They have been emailing me for 2 months now, dragging out the situation, having me send dozens of photos and take it to alterations places in America to get second opinions. When I finally said I am just going to return the dress, they just ceased to communicate with me. I have tried contacting them multiple times and they are just ignoring me now. I can provide photos of the dress and copies of their emails where they blatantly did in-correct math and said, "I'm sorry, this dress is within acceptable error range, we won't remake it." A 2 inch error range around the waist, ribs, bust and hips obviously makes a dress impossible to zip and wear. Now I am in a wedding in 3 weeks with no dress and I spent money on a dress that cannot be worn or fixed and they refuse to refund. Do not buy from this company. They do not care about you and they have horrible customer service.
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Loss:
$101
1 comment
Guest

All I can say is please please don't buy anything from TB dress it would be a big big mistake I bought a dress for my granddaughter to wear in her uncle's wedding I received it within 2 weeks it looked good at first but once I began to check it out you could see that some of :cry the seams are uneven and when I went to try it on her the zipper is torn up they put a bad zipper in the dress now I will have to pay someone to put a new zipper in it what a waste they should have in big letters at the top buyer be aware

Anonymous

There is no contact number that works

i'm trying to canceled my order that i already pay for it just two pair of boots that was going to be for my wedding.. and i'm trying to cancel it but there is no contact number the live chat don't work and its really getting me upset. i'm not going to order from tb dress again i just want my money back. it's not worth keeping the shoes when i have not got them. this place is very unpleasing an the service sucks. dont order from this place its not cool when they give u advice to cancel an you cant do it.
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Loss:
$90
1 comment
Guest

try contacting them on facebook,thats what i did and they replied to my message really fast.

Tyria Hle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never do business with Chinks

These *** chinks, just don't accept returns. No matter how damaged your dress is. Or whatever problem it has, send them photos or videos; they won't care. They will not give your money back regardless of what. Instead they will probably offer you a $5-$10 discount, which is like wtf, they treat their customers like ***. Their company needs to be sued, and taken down. My dress had several problems, stains and wrinkles. It looked like a used dress. I asked for a good reason why they cannot allow my return. They said "because they inspect their dresses really well before shipping it out" wtf kind of reason is that. It's like they are saying their dresses can never have a problem. Also they have a ton of fake reviews online. *** if only I knew their company was from China. The website didn't look like it was China at all. I'm Chinese and these people make us Chinese people look so bad. It's the Chinks from China that are cheap and always money hungry. SHAME!!!
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1 comment
Guest

Every online scam is sourced from dirty chinks. Even listening to professionals in the business world, they're real careful when dealing with the chinese.

We deal with a lot of sub-contractors to produce our products (namely automobile parts, but also a lot of other specialized products). Our main factory in Tianjin (the one I worked at) is pretty good because we're always on-site, but the sub contractors who smelt the metal and forge the base, pre-machined product are so *** hard to deal with it's ridiculous. We spend just a ridiculous amount of money on quality checks because the sub-contractors would always try to *** us on the quality of the metal. (but everyone knows this, hence the bad connotations of "made in china" Example:

So one time we had just completed a major order and shipped out ~600 axles to a car manufacturer in the US for use in heavy load trucks. The order was a few weeks late, so we had to take a smaller sample than usual for our tests to get them out; the US demanded it and told us to eschew the majority of our quality checks. So the axles got out there, were put into a good 300 or so trucks, when we started getting some pretty un-nerving reports: two of the axles had shattered in the trucks as they were carrying loads. This, obviously, is not a desirable quality. Thankfully no one was hurt, and we immediately recalled all the axles, had a third-party company find all the trucks with the bad axles in the country, and paid out of our pocket for replacement axles from another company.

Upon hearing the news, the CEO went absolutely ballistic.

So the CEO flies out here the first flight he can get on, I meet up with him, and we go to the sub-contractor's factory together (along with the head of the Chinese end of the company, a pretty chill guy we just called 'Leader').

We get there, we sit the guy down, Leader talks with the guy. The guy kept apologizing, said it wasn't his fault, it was unintentional, etc etc, when in came a few of our in-house inspectors who had just got done auditing the sub-contractors quality test + budget records. It turns out that they had been deliberately falsifying information for the last 3 months in order to make it appear that they were producing excellent quality steel parts, and had been charging for materials (rare earths and flux) to add to the steel to make it such good quality. The guy had deliberately been ripping off the company, charging for things he didn't add to the steel, and then pocketing the difference. The result was an extremely brittle steel and was more like iron than anything else, and shattered rather than bending as it should (which is particularly bad for, you know, the axles that he knew he was making). The CEO went apeshit, threatened via Leader to beat the guy within an inch of his life, told him that he could have killed people, etc etc etc.

Timaya Djd

Beware!!!

PRAY NOTHING GOES WRONG!!!! If it does they could care less! Customer satisfaction is not their top priority. I ordered a dress from this site. My shipping date came and went without notice. Suddenly the dress arrives crammed in a small box with loose beading and an endless hem. I am ticked off! I request a refund for the dress and they say "sorry, you can fix it yourself, it's easy." Who does that?!!!! I have been requesting a refund for three weeks now, and now they appear to be ignoring me because I am asking to speak with someone higher. They have tarnished my wedding experience with their lack of customer concern and unprofessionalism. Also beware of the fake posts they create to boost their ratings. Many people have also been complaining about that. I just read a review where they told the woman that yes her dresses were too small, try to sell them, and order new dresses. What??!!!
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Loss:
$170
5 comments
Guest

I think they can control the website so you cannot comment what you like. They can shut you out . they could drive someone nuts!

Guest

Hi dear,

Thnks for your business with tbdress.Thanks for alerting us to this.Service feedback is receiving improvement recently.TBdress has been working hard to offer good and friendly service, and I’m sorry that we didn’t meet your expectations.If you’d like to contact TBdress people directly, please please feel free to Email: Customer Service Dep. service@***.com or you may call +86-10-62****38 for your solution.There is live chat for your service.

Best wishes

TBdress Team

Guest
reply icon Replying to comment of Guest-669420

I'm laughing so hard that I can barely control myself.

Guest
reply icon Replying to comment of Guest-669457

I'm laughing so hard that I can barely control myself. I received the same empty response on another site, and am still being ignored by the company.

Guest
reply icon Replying to comment of Guest-669458

Also, I am having a more difficult time posting comments since their reply. I can't post their name.

I wonder why that is.

I'm just saying...that's odd. :)

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Anonymous
map-marker Franconia, New Hampshire

Did not get the dress in time,will not credit me or take back

I ordered a dress and said it needed to be delivered to me by July 1 2013. I paid expedited shipping and even called china to make sure they understood(along with numerous emails. The dress appeared July 3, I was on the plane to the wedding. I had a neighbor refuse delivery. They will not approve it's return to them and will not credit me. There are no more weddings in my future, I do not need that dress. I have complained direct to customer service for over a month. They told me they had production problems and worked their best to get it to me in time. 2 days late meant I had to get another dress. They knew when I needed it, they should have called when they were not going to make it so I could cancel. This is awful customer service. They will not take responsibility for their mistake- sure bet I would have to if I ordered the dress in the wrong size. They need to be responsible for their mistake not me!!!
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Loss:
$91
Anonymous
map-marker Worthington, Ohio

No answers

I wanted to live chat.I sent my question,which was where are you located,it came up with "sorry,I am busy click the link below to talk to other operators" RUDE!!!! Clicking on the link sends you back to the home page.No where on their site can you find an address !!!!! Not wasting my time or money on them !!!!! PLEASE read this before you even get excited about the dresses on here. All other reviews on here are bad also.DO NOT ORDER anything from them,I do not believe they are a real company and they are NOT in the USA
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1 comment
Guest

Hey dear,Thnks for your business with TBdress.Which is honestly doing business for several years.Cause here is in Beijing,China, there might be time difference ,so TBdress service maybe out of reach for some time.Would you please try again I do hope you do not judge the entire company by this one experience .We strive to do just one thing ............supply affordable dresses to world .Feel free to reach out to TBdress sales department directly if you ever have any questions or comments , or there is anything we can do to help remedy your experience .Thnks again for the feedbackSincerely service@***.com or call +86-10-62****38

Anonymous
map-marker Brussels, Brussels Hoofdstedelijk Gewest

TB DRESS IS A SCAM COMPANY

I ordered two dresses from TB DRESS http://www.tbdress.com/ - it was completely different from what they show on their website. The quality is just horrible. I called them to complain and send a return but no one picks up the phone anymore. They refuse to take the dress back and refund me. The second dress has not arrived yet - it's been almost a month. I strongly recommend NOT TO buy from this company, and file a complaint where possible, so websites and retailers like this can be shut down immediately. By joining this, you will be helping future consumers from being cheated.
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Loss:
$482
5 comments
Guest

I am greed I placed an order a month ago and never received. I have been calling and emailing.

I have never got any response and my money is gone. TB Dress is a thief and SCAM!!

America Vge

i am really sorry that it did not go well with TB dress I watched a video about Tb dress that was set by a customer about how Tb dress and operates and i decided to give a try at the site.When I checked at the customs and the discount at first i could not decide if it was the best site to shop.i gave a try and since then it has improved by far. I like refund policy it does not expire so soon but takes good time. i like their incentives of improving the site

Adyan Mzp

sorry for the delay hope this can help. I ordered a dress and got it though with delays as you.

It was good and maybe I can add fitted me. this is how I reached them.

I sent a message to their facebook page and they responded the following day seeing this delay, I decided to try the online chat. The online chat worked, I discovered it works best between 8am to 5pm GMT +8.(China time) Good luck.

Guest

i ordered a dress and haven't recieved it i am very angered and sent them a letter we have tried to call but they won't pick up i'm very upset and demand my money back they don't want me to get violent :cry :( :sigh :eek

Guest

I paid for 2 dresses and only got one. Chat online is a faking setting.

Nobody really tries to help.

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Madeliene Xwt
map-marker London, England

Good selection from tb dress

The TB dress also has numerous accessories and products. I am very much interested in the jewelry collections in the website. There are unique collections of the jewelry and I purchased an earring which suits me very much and I felt extremely delightful to wear it. I purchased the hanging ones and I am highly satisfied with the quality you get for what you pay. I have now ordered a necklace and a handbag from this site and I know I will receive them in a wonderful quality and color. TB dress not only for dress but also for accessories which suits the dresses.
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Kylieann Dbf
map-marker London, England

Good service from tb dress

As soon as I saw the flower shaped rhinestone and pearl earring, I was tempted to purchase it. I thought it would cost much higher for its elegant and pretty look. To my surprise there was a discount for this earring which made me purchase it in a very less and cheap price. The earring is lovely and it suits for all my dress. The TB dress is a wonderful website for choosing all the dresses as well accessories at a maximum discounted price. Thanks for the discount offered and I always have the pleasure to purchase through this website.
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2 comments
Guest

These positive reviews for TB dress are phoney. They are posting those here . Cause you cannot get good service there!

Funny M

Bulllshit!

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Yesenia Aif
map-marker London, England

Tb dress is not a scam!

The charming draped dress which I ordered was very cheap. There was a discount for this dress on the TB dress website and I used it at the right time. The dress was charming and glittering and it is best suitable wear for evening functions and parties. In front it consists of the silver lining of flowers with beads on one side which is very luminant with a zip fastening in the back. When I wore the dress and attended the party everyone was surprised when I said the price to them. They said they will also try this website for cheaper prices at the same time for the best quality.
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2 comments
Guest

I got my wedding dress in tb dress,I was surprised,dress was very nice,didn't expect for that kind of money,people writing horrible comments,I was very nervous before dress arrive,I will recommend to everyone now

Funny M

Scam scam scam scam. Bulllshit!

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Fuad Eib
map-marker London, England

Tb dress is great

I purchased this bag a few months back, and was very much pleased with it. It has many slots for credit cards, compartments for checkbooks, and also a phone pocket, etc. the color was very much attractive. The quality is long lasting and its durable. I like to have many handbags. It has always been a wonderfull experience to shop from this site. The compartments are working in a very good manner. I am very happy with this purchase.If anybody wants to gift any bags they could surely visit this site. I was very much satisfied because the price was reasonable.
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