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I ordered a dress several weeks ago. They promised to have it delivered within 15 days and it has been more than 3 weeks and i keep calling them and each time their response is 5 more days. HORRIBLE experience with this service. The event will have been passed before...
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

1.0
#1311333
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Ordered my dress over a month ago. I specified my wedding was on 7/28/18 and per their app, processing time would be 10-15 days and seeing how I live in Alaska I allotted for extra shipping time. However, numerous emails and phone calls and each time they would just...
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

1.0
#1309753
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I ordered a dress and once I received it I wanted to send it back for a larger size. I contacted TB Dress and they said I needed to send $40 for additional shipping cost to send out a replacement. I sent the funds but did not receive the address to ship the dress back....
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

#1307897
Reply to reviews
I have sent numerous emails and am unable to get a response. My soon to be mother in law ordered a dress and we are trying to find out where it is and understand the Order Number and Sub Order Number. This is terrible and she was so excited to receive her dress. I have...
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TBdress2015
TBdress2015

Hi,Kindly note you every item has processing time on our site, after you make the order on our site, our manufacturer will start making it for you, after it finished by the ma...

#1305132
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Put in an order, and never received items. I spoke and emailed customer service several times no results. Took me several months to get refund. I believe it's a scam and a waist of time!
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Anonymous
Mrangel

I myself been waiting since June for my dress for wedding all the crap numbers tracking *** so many times contact customer service a bad company the wedding I'm going in two d...

TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

1.0
#1304640
Reply to reviews
These people only care about taking your money. I ordered a dress from them because it looked nice online (my mistake). I ordered a size 6, which has always fit me, without fail. When I received it, the bottom looked nice. The top, however, looked very cheaply made....
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

1.2
I didn't like
  • Do not follow through with their promise of filling their orders
  • I was overcharged
  • Product safety was not important to them
#1302537
Reply to reviews
The website states their return policy as follows: Return Policy 1. You may return & exchange within 15 calendar days from the delivered date. 2. Items must be unused, undamaged and with original tags and packaging. 3. Return shipping fee is paid by buyer. Yet when i...
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

#1300559
Reply to reviews
I ordered two dresses in different sizes and neither of them fit. So I returned one and wanted to exchange the other for another size. I cost me about $60 in postal. I got the tracking number and everything and apparently they delivered the postal service delivered...
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

TBdress2015
TBdress2015

Well, it's because your company needs to contact your postal service. Also the refund policy was not transparent at all on their website. If you give partial refunds or a cert...

1.9
I liked
  • Price and variety of dresses
I didn't like
  • Customer service and the return process
#1299901
Reply to reviews
Horrible site! They took my money, Haven't delivered my order, Having so much trouble contacting them, Have No idea what's going on. If I can get my money back. Lucky it was $42. Not as much as others lost, But I worked hard for it. Don't recommend them to anyone!
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

1.0
#1299817
Reply to reviews
I was so happy to receive the shoes i saw on their website that would be perfect for a dress I was going to wear to a wedding reception. But that excitement soon turned into tears. The shoe did not fit my whole foot and I wear a size 6. When I sent a email to have the...
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TBdress2015
TBdress2015

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at sns@tbd...

1.3
I didn't like
  • Customer service response not to customer satisfaction
  • Product safety was not important to them
  • Shoe sizing is very inaccurate not made to fit
#1295477
Reply to reviews